Complaints Policy
I aim to provide a service that is tailored to your needs, although if for any reason you are unhappy then in the first instance please feel free to discuss the issue(s) with me at an early stage so that any difficulties do not become obstacles to a good relationship. I am happy to set aside time out with normal care arrangement if it is not possible to speak privately when you drop off or collect your child.
If a parent/guardian makes a complaint about my service, I will make record of the complaint and endeavour to resolve the issue and provide feedback to the parent/guardian. If required, I will seek guidance from the SCMA and/or the Care Inspectorate.
I aim to resolve any issues within 14 days.
If you are still unhappy and wish to take the complaint further then you can go directly to the Care Inspectorate at the below address. You can however, go straight to them without discussing the matter with myself.
SCSWIS Enquiries: 0845 600 9527
Website: www.scswis.com
Email: moc.siwscs|seiriuqne#moc.siwscs|seiriuqne
Headquarters
Social Care and Social Work Improvement Scotland
Compass House
11 Riverside Drive
Dundee
DD1 4NY
Download the Complaints Policy: Complaints-Policy.doc
